HLTAID011 is the nationally recognised standard for workplace first aid in Australia.
This course provides the practical skills and knowledge required to provide a first aid response to a casualty in a range of situations.
What You Will Learn:
Basic Life Support: CPR and AED use for adults, children, and infants.
Medical Condition Management: How to respond to asthma, anaphylaxis, and diabetes.
Trauma Care: Managing bleeding, burns, fractures, and bites/stings.
Medical Emergencies: Recognizing signs of stroke, heart attack, and seizures.
Legal: Workplace responsibilities and incident reporting.
Course Formats:
Refresher / Blended: A short online theory component followed by a 3–4 hour practical session. This is the most popular option for maintaining compliance.
Full Day: 5 hours of face-to-face training. Recommended for those who are new to first aid or prefer more hands-on practice.
Who Needs This?
Designated workplace first aiders (WHS compliance).
School staff, sports coaches, and community leaders.
Anyone wanting the skills to help family or friends in an emergency.
Key Information:
Validity: 3 years (CPR component should be refreshed every 12 months).
Certification: Statement of Attainment issued within 24 hours of successful completion of all components (including payment).
Training and Assessment is Delivered on behalf of ABC First Aid RTO 3399.
Unit Description
This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies. It applies to all persons who may be required to provide a first aid response in a range of situations, including community and workplace settings.
Elements and Performance Criteria
1. Respond to an emergency situation
1.1 Recognise and assess an emergency situation.
1.2 Ensure safety for self, bystanders, and casualty.
1.3 Assess the casualty and recognise the need for first aid response.
1.4 Seek assistance from emergency services.
2. Apply appropriate first aid procedures
2.1 Perform cardiopulmonary resuscitation (CPR) in accordance with ARC guidelines.
2.2 Provide first aid in accordance with established first aid principles.
2.3 Display respectful behaviour towards the casualty.
2.4 Obtain consent from the casualty where possible.
2.5 Use available resources and equipment to make the casualty as comfortable as possible.
2.6 Operate first aid equipment according to manufacturer’s instructions.
2.7 Monitor the casualty’s condition and respond in accordance with first aid principles.
3. Communicate details of the incident
3.1 Accurately convey incident details to emergency services.
3.2 Report details of the incident in line with appropriate workplace or site procedures.
3.3 Complete applicable workplace or site documentation, including incident report forms.
3.4 Maintain privacy and confidentiality of information in line with statutory or organisational policies.
4. Review the incident
4.1 Recognise the possible psychological impacts on self and other rescuers and seek help when required.
4.2 Contribute to a review of the first aid response as required.
Assessment Requirements
To demonstrate competency in this unit, candidates must meet the following Performance Evidence during practical assessments:
Unconscious Casualty Management: Manage an unconscious, breathing casualty by appropriate positioning (recovery position).
Adult CPR: Perform at least 2 minutes of uninterrupted single rescuer CPR on an adult resuscitation manikin placed on the floor.
Infant CPR: Perform at least 2 minutes of uninterrupted single rescuer CPR on an infant resuscitation manikin placed on a firm surface.
AED Operation: Follow the prompts of an automated external defibrillator (AED) to deliver at least one shock.
Trauma & Medical Management: Manage casualties with the following conditions:
Anaphylaxis (using an adrenaline auto-injector).
Asthma (using a bronchodilator and spacer).
Non-life-threatening and life-threatening bleeding (control techniques).
Choking and airway obstruction.
Envenomation (using pressure immobilisation).
Fractures, dislocations, sprains, and strains (immobilisation techniques).
Minor wound cleaning and dressing.
Nosebleed.
Shock.
Simulated Incident: Respond to at least one simulated first aid incident where the candidate has no prior knowledge of the casualty's condition.
Knowledge Evidence includes:
Legal, workplace, and community considerations (Duty of Care, consent, privacy).
Signs, symptoms, and management of various injuries and illnesses (e.g., burns, cardiac conditions, diabetes, drowning, eye injuries, seizures, stroke).
Basic anatomy and physiology relating to CPR and first aid.
Physical Requirement Warning
Compliance Note: To be marked as competent in this unit, the HLTAID011 assessment conditions require that a student must be able to perform CPR on an adult manikin placed on the floor for at least 2 minutes. If you have any physical limitations that prevent you from kneeling on the floor, please contact your trainer prior to enrolment.
When the heart or breathing stops, every second counts.
Effective CPR keeps oxygenated blood moving to the brain and vital organs until a defibrillator or paramedics arrive.
Early action from a bystander can be the difference between life and loss, at home, work, or in the community.
CPR is about survival, not always in the way you might think.
"When people understand the ‘why’ behind what they’re learning, the skills stay with them for life."
HLTAID011 is the current nationally accredited First Aid unit in Australia. It covers CPR, managing a wide range of medical emergencies, and providing First Aid in the workplace or community. It’s the standard course most employers require.
The full day HLTAID011 runs for around 5 hours face-to-face. This format is ideal for first-time learners or anyone who hasn’t refreshed their First Aid skills in a while.
Your HLTAID011 certification is valid for 3 years, but CPR (HLTAID009) is recommended to be refreshed every 12 months to stay current with ARC (Australian Resuscitation Council) guidelines.
You’ll cover CPR, bleeding control, burns, fractures, allergic reactions, asthma, seizures, strokes, bites and stings, heat and cold emergencies, legal responsibilities, and more. It’s a thorough course that gives you practical skills for real-world emergencies.
Yes, there is a short online pre-course component to complete before the face-to-face session. This keeps the training day focused on hands-on practice.
*please send a message if you need a paper version - this can be arranged.
Anyone can do HLTAID011. It’s especially recommended for:
Workplace staff needing accredited First Aid
Parents and carers
Coaches, teachers, and community leaders
People working in childcare, aged care, hospitality, construction, or remote areas
On successful completion, you’ll receive a Statement of Attainment for:
HLTAID011 Provide First Aid
HLTAID010 Provide Basic Life Support
HLTAID009 Provide CPR
Yes. HLTAID011 is a nationally recognised unit of competency. Your certificate will be valid across Australia.
Some activities, such as performing CPR on the floor for 2 minutes, are required for assessment. If you have concerns, talk to us before booking — we can discuss reasonable adjustments.

Workplace, community, daycare, schools, everyone...
In an emergency, call 000.
Training complements but does not replace medical advice.
Doing something is better than doing nothing.
CPR skills are recommended to be refreshed every 12 months
First Aid, Child Care, Remote and Advanced are recommended to be refreshed every 3 years
Training and Assessment is Delivered By Regional Education and Career Help Australia | First Aid Certification
on Behalf of ABC First Aid RTO 3399 since 1997.
Regional Education and Career Help Australia, First Aid Certification acknowledge the Traditional Custodians of the land across Australia, including the Noongar and Torres Strait Islander peoples.
We pay our deepest respects to Elders past, present and emerging, whose enduring connection to Country, culture and community continues to guide us.
As the founder, I, Britt Brennan, honour the journey that brought my family to the Keerup (Kirup) region in the 1850s and the personal growth I experienced living and working in Nullagine (Biybara/Pilbara) as a young adult.
Now, with my family living on Whadjuk Noongar Country - from Jandakot, the land of the Whistling Eagle, to Mundijong, meaning "red-tailed black cockatoo"
I remain deeply grateful to walk and work on this land.

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